Changing/Translating System Texts


  • Jacob the Moderator
    Community Moderator

    Hey Rasmus 👋

    Are you talking about customer facing fields and forms, or something else?
    I believe all system fields have a customer facing value that can be modified and even translated using Dynamic Content.

  • Rasmus Lynggaard

    I'm talking about system texts within Zendesk - eg. ticket/billet/anmodning in the support agent workspace and guide.
    We would rather call them henvendelse or something similar

  • Ahmed Zaid
    User Group Leader Community Moderator

    Rasmus Lynggaard,

    I would say you need to build a chrome extinction for that. I don't believe it is possible otherwise.

  • Jesper

    Quite a bit of the Swedish system localization content is rather unsatisfactory and confusing. Both in customer facing parts as well as in admin. If it can't be changed by ourselves, should we somehow let Zendesk know so it can be improved? Raise a ticket? What is the expected turnaround on such localization fixes?

  • Christine
    Zendesk Engineering
    Hi Jesper,

    Sorry to hear that you're having issues with localization. Kindly raise a ticket with our support team directly so we can make a request to correct missing/incorrect translations. You can also share the following details in order for our team to check:

    Current translation: 
    Suggested translation: 
    Issue with the translation: missing, incorrect, etc.
    See Option 2: Contacting Zendesk Customer Support from within your product.


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