Talk: IVR missing phone options (opt-out/in, callback)

Answered

February 21, 2023 15:22

I am setting up an IVR system for our clients - but they want the Opt-out possibility and call back. This is not available to set up in the IVR system, so we have had to make a workaround from their current phone company where they use the IVR from their system and then it transfers the call to the three different departments.

So they have to buy three numbers for it to work - will you at some point make it possible to add these options to the IVR?

1 Comments

Official comment
Sean Chuang
- February 22, 2023 10:29
Zendesk Product Manager
Hello,

Thanks for your question. Please take a look at this article (and this) and see if it addresses your needs. If you need additional support, please raise a ticket with our support and we would be glad to assist further.

Thanks,

Sean

Please sign in to leave a comment.

1 Comments

Didn't find what you were looking for?