Recent searches

No recent searches

New Agent Workspace - Ticket Tab

image avatar

Teresa Goodnough

Posted Feb 23, 2023

Ticket tabs for our team work more efficiently with the Ticket Number and the Ticket Subject. At minimum at least add the option to display Ticket Number and Requester Or Ticket Number and Ticket Subject. Doing so would enhance the agents experience. 

2

2

2 comments

Date

    Official

    image avatar

    Brett Bowser

    Zendesk Community Manager

    Hey everyone,

    I'm happy to share that we have now launched our improved Agent Workspace ticket tabs! You can find out more information here: Announcing improved Agent Workspace ticket tabs

    Thanks for taking the time to share your feedback with us!

    0

    image avatar

    坂本賢 （サカモトマサル）

    こちらの改善は非常に使いにくい改悪ですね！

    今まで表中で利用していた物を変更する際には、

    同意もなく急に変更された印象です。

     

    せめて、表示制限をユーザーが行える機能の実装をお願いします。

    0

    Post is closed for comments.

    Didn't find what you're looking for?

    New post