What is layout builder?
PinnedCustom ticket layouts are created using an intuitive layout builder. Layout builder enables you to pick which components to include on a Support ticket, with the ability to arrange and size them as you see fit. You have the power to create the exact layout you need.
We’ll be posting more information about layout builder once the EAP starts. Follow this EAP site for the latest updates.
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This looks amazing - very excited to give it a try! Keep it up Paul Von!
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I have also registered myself, and I hope it has the flexibility to display "Knowledge" and "Apps" into 1 50/50 splitt bar.
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Would an App be available both in its App and the All apps component?
Also, are these customizable per Contextual Workspace, or Agent Role?
Could the same component space be populated by 2 different apps based on Agent Role/Group?EDIT - Info from the signup form:
A custom layout cannot yet be used in Contextual Workspaces to conditionally trigger a particular layout -- we are working on this for a future release.
Additional info from the signup form:
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Custom layouts can only be created for the Support ticket page
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Up to 100 custom layouts can be created, but only a single layout can be set as the active one all agents will use
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A custom layout cannot yet be used in Contextual Workspaces to conditionally trigger a particular layout -- we are working on this for a future release
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Only admins can create custom layouts. Custom roles do not have access at this time
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Heavily customized layouts may see longer page load times as we need to fetch more assets to render the custom page
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Some create, edit, delete guardrails may not yet be in place to warn admins about unsaved changes, deletion of a created layout, or error states
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Layout Builder is optimized to support screen sizes 1280x720 and higher. Smaller screen sizes may experience suboptimal presentation of a custom layout
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Tobias Hermanns Thank you for your interest and for registering for the layout builder EAP!
Yes, the feature will allow for you to stack components such as Knowledge and All Apps on top of each other in a single column. You can choose to default this to a 50/50 vertical split or customize that split to your liking.
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Rafael Santos please see below for my responses to your questions!
Would an App be available both in its App and the All apps component?
In a custom layout, an app can exist as its own standalone component OR within the All Apps component, but not both. If an app is placed as a standalone component, it will not be shown in the All Apps component.
are these customizable per Contextual Workspace, or Agent Role?
For our future release later this year, we'll be incorporating custom layouts into contextual workspaces so that layouts can be conditionally triggered. At the moment, role is not a supported condition. One workaround would be to create a group that contains a set of desired agents and utilize that as the condition to trigger a custom layout.
Could the same component space be populated by 2 different apps based on Agent Role/Group?
You could achieve this by creating two separate custom layouts (or cloning an existing one) and customizing each with your desired set of apps. Then in contextual workspaces, you could then conditionally trigger each custom layout for the group of agents it is relevant to.
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