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Can i disable file attachment for admin?
Posted Mar 02, 2023
I was trying to create an app to prevent file attachments from the ticket admin. But the api only allows me to watch the attach event.
0
5
Recent searches
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Posted Mar 02, 2023
I was trying to create an app to prevent file attachments from the ticket admin. But the api only allows me to watch the attach event.
0
5 comments
Official
Sasha Zakharenko
Hi Nurymkhan!
As we discussed in the call, here is the proposed solution:
comment.attachments.changed
Send
button, it will still not deliver the message0
Greg Katechis
Hi Nurymkhan! We do not have an available method in ZAF to disable the attachment option in the ticket editor.
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First Heartland Jusan Bank
Hi Greg. And there is no way to solve this?
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First Heartland Jusan Bank
Hi Sasha Zakharenko!
If you mean Delte Upload endpoint - this removes the attachment file itself, but does not exclude it from the comment.
Perhaps you meant some other endpoint?
Thank you for your feedback.
0
Adam Leeflang
Hi all,
then how does this work?
1