I'm integrating to our internal system and need attachments to be available too. I've been trying to work on with latest_comment placeholders but seems that if I have multiple attachment on tickets, data in theplaceholder comes like this:
Attachments:\n6245280-1.pdf - https://karkkainen1546515205.zendesk.com/attachments/token/np1tLW78shen2Mx1dFHDBLxuF/?name=6245280-1.pdf6245280-2.pdf - https://karkkainen1546515205.zendesk.com/attachments/token/4x2Ot7BwZfdYTAn1hvG4XehrE/?name=6245280-2.pdf
Seems that attachments are available only in latest_comment_html and latest_comment_formatted. So what I do now in integration layer, I pick up the string after Attachments: text and then parse it to substrings where there is separated attachment name and attachment URL but when there is multiple attachments, there is no characters between first URL and second attachment name. Is there any workaround that I could separate those and format it as <a href=URL>Name</a>? Originally I assumed that there's a linebreak \n but actually it is not there.
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