Agents Viewing Organizations
Agents should be able to / NEED to access Organization information. This feature needs to be added to the Support Team functionality.
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Couldn't agree more. Also there's a place in the Admin Center>Workspaces>Agent Interface where it says that Agents should be able to see the Organization page from the left side primary/main nav when I "Enable Organization list" but it's not showing up. Unless I'm misunderstanding something, having this available for selection in the Admin Center but not having it do anything is a very poor and confusing user experience.
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Some agents (not light agents) can see the Organizations view and some can't. Why do you think this is?
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