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Ability to put an emoji on a client or agent message
Not Planned
Posted Mar 16, 2023
We are very interested in the possibility of making emoji reactions to client messages, as well as the fact that our client could make such reactions to the agent's messages.
It will bring us and our clients closer to each other, as it will be like a conversation between friends. It will also help us analyze good and bad messages.
Are there any plans to implement such a feature?
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1 comment
Purva Surana
Hey Максим Насон , thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
We wanted to let you know that at this time we are not able to commit to building this feature. We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.
At this time we are going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.
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