Documentation: Metrics and attributes for agent state and activities

Erin O'Callaghan

March 16, 2023 15:21
Edited

Zendesk Documentation Team

Now that this feature has moved from a closed EAP to an open EAP, the most up-to-date documentation is available here: Metrics and attributes for agent state and activities

2 Comments

Gerald J
- July 21, 2023 09:22
Will you include the custom Agent statuses in the 'Status' breakdown? This will make more sense given that we can set up custom status https://support.zendesk.com/hc/en-us/articles/4410525357594-Creating-custom-unified-agent-statuses

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Karen Hynes
- July 21, 2023 13:01
Zendesk Product Manager
Hi Gerald J,

Yes we will be including Custom states later this year- most likely a q4 timeframe.

Thanks,

Karen

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