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Embedding forms into articles
Answered
Posted Mar 29, 2023
How are we able to embedded forms into articles. We are looking for a button saying was this article helpful, with yes and no answers. If no is selected we are hoping to bring the form dropdown onto the article section to raise a ticket with the fields and forms. Is this possible?
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3 comments
earic ourther
Certainly, I can help you with embedding forms into articles.
There are a few ways you can embed a form into an article, depending on the platform you're using to publish your article and the type of form you want to include.
Use an embed code: Many form builders, such as Google Forms or Typeform, provide an embed code that you can copy and paste into the HTML of your article. This will display the form directly within the article, and users can fill it out without leaving the page.
Link to the form: If you don't want to embed the form directly into the article, you can provide a link to the form within the text. This can be done by highlighting the text you want to link and then adding a hyperlink that leads to the form.
Use a plugin: If you're using a content management system like WordPress, there are plugins available that can help you embed forms into your articles. These plugins usually provide a simple interface where you can create and customize your form, and then insert it into your article using a shortcode.
Regardless of the method you choose, it's important to make sure that the form is mobile-friendly and easy to use. You should also consider whether the form is relevant to the content of your article and whether it adds value for your readers.
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Harper Dane
If you're referring to embedding a Zendesk form directly into Guide articles, you would need to build a custom ticket form using the Zendesk API.
Building a custom ticket form with the Zendesk API
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Bryan Riley
You can enhance user engagement by embedding forms into articles in Zendesk.
By using dynamic content and conditional statements, you can create a "Was this article helpful?" section with a yes/no button. If a user selects "no," you can then use conditional logic to display the form dropdown right within the article, allowing them to quickly and seamlessly raise a ticket with the relevant fields. This user-centered approach can greatly improve the support experience and streamline ticket submission.
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