App request has been throttled

Hi Simon!

To answer your first question, you could utilize the retry-after strategy that you implemented above, however I believe that the reason we have the exponential back-off recommendation is in the event that the API does not include that header. From what I can recall, there was a point where we may not have always included that and it's also possible that a new API or a change could briefly miss it. To that end, it might be a safe bet to include the back-off as well, but if that feels too cumbersome, I would submit the app without it as that feels sufficient. That decision isn't up to my team though, so you may be told something different.

Regarding the second issue, it's possible that you were throttled by ZAF instead of the API, although that probably should have sent a 429 as well. Does this happen consistently or was it just the one time?

Hi Greg Katechis,

Thanks for your reply. I think I will submit the code without the back-off strategy and see if it is accepted.

For the throttling message, I get this every time that I do a test involving many calls to the API. It works fine for a while (presumably because the threshold hasn't been passed) but then I get the throttling messages adding up.

I tried adding "autoRetry: false," option to the request, but I still get the throttling warnings.

I've tried running it in development mode (zat=true) and also installing it on Zendesk, but the results are the same for both.

Thanks.

Hi Greg Katechis,

Sorry, I didn't see your reply until now.

Here is the function that shows the throttling warnings in the console (note that it never reaches the 429 error code):

// ------ Get the IDs of open tickets for users in the list -----
async function getOpenTicketsForUsers(){
  
    userTicketIDs = [];
    
    // loop users and find unclosed tickets for user
    for(u=0;u<userIDs.length;u++){    
        userID = userIDs[u];
        API = "/api/v2/search.json?query=status<closed requester:" + userID;
        
        myURL = encodeURI(API);

        pageCounter = 1;

        while(!(myURL===null)) // loop through until no 'next page'
        {
            var settings = {
                url: myURL,
                type:'GET',
                dataType: 'json',
                autoRetry: false,
            };

            // NEW for rate limiting purposes
            myURL = "retry"
            while(myURL = "retry"){
                myURL = await client.request(settings).then(
                    function(data) {
                        tempIDs = [];
                        txt = getJSONInfo2(data);
                        nextURL = txt.next_page;

                        openTickets = txt.results;
                        recordCount = txt.count; //parseInt(txt.count);
                        if(recordCount>100)
                        {
                            if(nextURL===null)
                            {
                                recordCount = recordCount % 100;
                            }
                            else
                            {
                                recordCount = 100;
                            }
                        }
                        
                        for (t = 0; t < recordCount; t++) {
                            tempIDs.push(openTickets[t].id);
                        }
                        userTicketIDs = userTicketIDs.concat(tempIDs);
                        return nextURL;
                    },
                    async function(response) {
                        showError(response);                        
                        
                        // NEW -- catch 429 error
                        if (response.status === 429) {
                            const retryAfter = response.headers.get('retry-after')
                            console.log("retry 1")
                            await sleep(retryAfter)
                            return "retry"
                        }
                        else
                        {
                            console.log("null 1")
                            return null
                        }                        
                    },
                );
            }
        }
    }
    return userTicketIDs;
}

Hi Greg Katechis

Have you managed to look at my throttling issue yet?

Thanks,

Simon.

Hi Greg Katechis

Have you managed to look at throttling issue yet?

I have a very similar problem, I would like to see the answer of this thread.

Thanks,

Hi Greg Katechis

C.C. Paulo Filho

I've done some load testing on the API, which produced many 'throttling' warning messages, but no 429 errors in the main (I did get a single one at one point, but couldn't reproduce). I feel the throttling is something beyond my control to catch in the code, so I think that the 429 error trap is the best I can do.

I have also modified the error trap (I think either the syntax was wrong for returning the "retry-after" value, or it may not return this for all API calls). The new error trap implements an exponential back-off strategy. Here is a snippet of the code:

if (response.status === 429) {
                    retryAfter = 1000 * Math.pow(2, W);
                    W = W + 1; //exponential increase in wait time.
                    await sleep(retryAfter)
                    return "retry"
}

I should note that I seem to be getting fewer throttling messages in my app since making changes, but this may or may not be due to other factors. Under certain circumstances I may get as many as previously (?).

As far as I'm concerned, we can close this thread. I'm going to mark this post as 'answer'.

Thanks, Simon.