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Any way to disable (or hide) the Organization feature?
Posted Apr 06, 2023
We have an Enterprise account, and we're using the system to support the individual customers of our company. Because of this, we don't have a reason to use the Organization feature (which causes confusion given how prevalent it is in the interface).
At first we looked for a feature to exempt domains, but we saw that feature is still being contemplated in this thread.
Since the Organization feature isn't available to all plans, it seems like the Zendesk system knows how to operate without that functionality being present in the UI.
Is there a way that we can disable (or hide) the Organization feature from our entire implementation?
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4 comments
Dave Dyson (gmail)
Fwiw, the Organization feature is available for every Support and Suite plan level (see Creating organizations); you might be thinking of multiple organizations per user, which is not available on Team plans.
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Brandon Tidd
I believe this is the setting you are looking for: https://support.zendesk.com/hc/en-us/articles/4408821417114-About-the-Organizations-page#:~:text=To%20enable%20or%20disable%20the,Click%20Save
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Eric
Brandon Tidd That feature toggles the ability "to view all organizations in one place", but does not hide the Organization functionality from the agent view. (That value was already unchecked for us. I checked and unchecked it for us, but the organization block remains.
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Brandon Tidd
Ohh apologies, I thought you meant the left hand navigation. Unfortunately, there is no way to hide this element from the UI, however Zendesk is continuing to work on custom layout builder for Agent Workspace, so this might be something that would be available in the future. Details here: https://support.zendesk.com/hc/en-us/articles/5447837546138-Creating-custom-layouts-to-improve-agent-workflow
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