Outbound Messaging via Whatsapp
AnsweredWe've just integrated Whatsapp into Zendesk for the first time. Our Clients/Agents were already heavily using Whatsapp to communicated and we wanted visibility of this workload in Zendesk.
Inbound messaging is working fine, but since the Zendesk integration we are now no longer able to reach out to our clients via Whatsapp. We are having to either email or call them.
I understand that outbound messaging via the web widget doesn't make sense, but for whatsapp this really should be an option, just as sending an outbound email to a client is possible, sending an outbound whatsapp to a client should be.
-
Official comment
Hi James Clark,
For outbound messaging on WhatsApp, you will want to leverage Sunshine Conversations APIs. You can use the notification API to send outbound messages to any of your contacts/customers that have opted in to updates. Alternatively, if you already have an ongoing conversation with your client, you can use message templates to contact them even 24h after their last response. For more information on Sunshine Conversations or how to get started with it, please contact your Account Executive. -
Sunshine is only for big companys.
For a little company as us, Sunshine is unaffordable. Too expensive.
Zendesk don’t help little projects
Please sign in to leave a comment.
2 Comments