PowerBI Integration - include tags
Using the Zendesk Report app in PowerBI I have made a copy in PowerBI desktop and customised it a little for reporting purposes. I would like to be able to report on the number of tickets solved using custom made fields called 'tags' and 'project name'. At the moment when I pull the 'tags' column into PowerBI for example, it only shows the data as [list] and therefore I am unable to drill down any further.
Is there a way to expand this functionality at all?
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Hi Di'ya,
The Zendesk integration with PowerBI was actually built by the Microsoft team. I recommend reaching out to them to see if there's a way to accomplish this goal within their app.
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Hi Di'ya,
Did you try PowerBi Connector to Zendesk by AlphaServe?
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Hi Christopher / Khrystyna,
Thanks for your suggestions. I've began looking into the PowerBi Connector to Zendesk and will likely sign up for a demo over the coming weeks.
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