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Importing and exporting values for ticket fields



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Drew Frey

Zendesk Community Manager

Posted Apr 27, 2023

Posting on behalf of, David

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Hello,

It's bad that we can't import a csv fiels if the ticket field is not new, I have a list use but this list is update after a while with big change, so can't manually change the 600 line and I don't want create a new ticket fields because then all the data use on previous ticket will be save under a different ID and for my reporting I need to check 2 different fiels :(

So can you think about import csv on existing ticket field even if this delete actual list ?

Thanks


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6 comments

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Dan R.

Zendesk LuminaryCommunity Moderator

Being able to import/update on existing fields would be really helpful. An example could be if we were rebranding a product in a dropdown field and don't want to change the underlying tag but have dozens or hundreds of Labels that need to be changed. 

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any updates about this?

 

sure this feature will be very helpfull to update a field (drop-down) to add new value in existing field with csv

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We also really need this feature. It’s very cumbersome to update fields manually after they are created.

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Right now I have almost 400 lines to update manually, and it takes a long time :/

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Is there any update on this one. It will be very useful to import fields through a csv file if the ticket field is not new! Thanks

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+1. Not being able to bulk import values feels really limiting, especially when managing fields that are ever-expanding. 

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