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Requestor Column - Not Showing in New Request List
Posted Apr 28, 2023
We have many customers complaining that Organizational level requests no longer have a column for Requestor and need this information to escalate/manage tickets. Do we have any update on when this will be brought back or a workaround in the meantime?
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3 comments
Richard Tudge
We are receiving feedback from customers who also want to be able to see Requestor in the organizational level requests list.
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David Mickelson
We have also received this feedback. Many of our customers have internal support teams who manage their support tickets. Those support tickets might be submitted by any end user associated with their organization. For those internal support teams, it's helpful to be able to sort by requester. For example, they might have a call to review their employees' open support cases.
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Shawna James
For future reference, I want to point you in the direction of our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate in the future if you could utilize the template.
Thank you to the others on this thread who have expressed your interest in this feature request. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the the comments below. Thank you again!
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