Our Zendesk also deleted our account with no prior notification. Moreover, they also did not notify us once the deletion was complete. The support desk just stopped working, and when we noticed it wasn't there and tried to log in to the administration platform, we noticed the account had been deleted.
I am almost 100% certain this is because our account was on a much older and much cheaper billing structure, and they want to delete your account, and when you get in touch to reactivate it, you must subscribe to the increased fee structure.
Whatever the case, this is so underhanded; and it is unacceptable. Truly vile.
Who gives a company the right to delete your fully paid-for account without any notification or reasoning? I truly feel like taking this into the public domain in a big way.
Can someone from Zendesk contact me at REDACTED
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