Zendesk Explore "Tickets Created" and "Tickets Solved" numbers are not correct

3 Comments

  • Jean-Charles Pascale

    Hi Nanai,

    There can be discrepancies due to how some events happening to tickets can be handled differently in both products. This mainly happens when deleting, marking as spam, merging, re-opening or recovering deleted tickets.
    There is more information about it in our documentation discussing Discrepancies between Explore reports and exports.

    I would also advise trying to identify a few tickets that appear on one side, but not the other in order to find anything in common between them.

    -JC

    0
  • Karen Hynes
    Zendesk Product Manager

    Hi FORMSC SUPPORT 

    This space is for posts relating to the Agent state and activity EAP to get more visibility on your post I would recommend moving it to the Explore space within the community, linked here.

    Thanks, 

    Karen

    0
  • FORMSC SUPPORT

    Thank you for answer and apologize for wrong place!

    0

Please sign in to leave a comment.

Powered by Zendesk