When checking Zendesk Explore, under Dashboards - "Zendesk Support" menupoint.
I set time frame example 1st April until 30th April, and created tickets are "77" and solved tickets are "84".
However, when I manually count the tickets, there are 93 tickets were created in April (this includes solved, closed and unsolved as well) and solved tickets 100 when I count them.
Could please someone help why these numbers don't match?
Please sign in to leave a comment.