We are trying to extract all tickets from our Zendesk instance and send to another ticketing platform. I understand that this probably has to be done using the API but I cannot find anything specifically to give to our developer due to the range of things we need from the tickets.
Things we need extracted from the tickets:
Requester info (name, email, org., requester type)
ALL ticket comments (internal, external, call logs)
Category and sub-category
Jira ticket #
2-3 Custom fields
If someone could just point me in the right direction in the documentation please, I would greatly appreciate it.
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