• Official comment

  Widson Reis

  • May 15, 2023 13:37

  Zendesk Product Manager

  Hi Kimmie Nicas,
  
  I'm sorry to hear that you are having problems with calls dropping. From our experience, network issues are usually the culprit for this problem. However, we have also observed that slow machines or those with low RAM can be to blame. We have a very comprehensive article about how to identify and resolve these problems here. I hope it helps.

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