Hi everyone, thanks for using Layout Builder and providing feedback through the various channels. One major feature request that has bubbled up is the ability to apply a custom layout to a particular group of agents, when a specific form is used, when a set of tags are present, etc.
We heard you and listened! I'm excited to share that the team behind Layout Builder has shipped layouts with Contextual Workspaces as an enhancement to our EAP customers on Tuesday, June 27th!
You are now able to trigger a custom layout for any of the following conditions in Contextual Workspaces:
- Status category
- Number of incidents
- Satisfaction Reason
- Subject text
- Ticket Status
Here is the Help Center article to help you set this up: Setting up contextual workspaces
If there are other conditions that you'd like to trigger a custom layout to display, please add that to this thread so we can add those for consideration. When proposing an additional condition, please include a brief description of your use case. Thanks!
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