Recent searches


No recent searches

Account non existent now; services shut down….



Posted May 17, 2023

This has really created a total crazy emergency situation for me.  I have a lot to explain so, for this instance, will you please have a Community Leader/Management Expert private message me?

I am not sure, but I think that I definitely need a LIVE PERSON within your Zen support team but I never get the option for live person.  What is supports direct email?

It is clear that either Zen shut down and deleted my account in error or else I have gotten very badly hacked.

 

Erik


1

5

5 comments

image avatar

Nicole Saunders

Zendesk Community Manager

Hey Erik - 

So sorry to hear this has happened, and we will definitely look into your account right away. Unfortunately, Gather doesn't have any kind of DM functionality, so we'll just have to talk to you here. 

I'll be back with an update shortly. 

0


image avatar

Brian Williams

Zendesk Customer Care

Hello Erik,
 
My name is Brian and I will be assisting you going forward.
 
I'm incredibly sorry to learn that you are currently unable to access your Zendesk account. I will try my best to determine what happened and hopefully get your services restored. 
 
It would be very helpful if you can provide me with some additional details so that I can locate the impacted account such as your Zendesk sub domain or account ID. Is the impacted account a legacy Chat account? The more details that you can provide will greatly help in the troubleshooting process.
 
I look forward to hearing from you again.
 
Take care and be well!

0


image avatar

Brian Williams

Zendesk Customer Care

Hello Erik,
 
Since this ticket is a community ticket, I'm going to close it in order to protect account privacy. The investigation will continue in your other ticket that was opened and responded to by my colleague, Sabra.
 
Please feel free to reach out to us again if you have any additional questions or concerns.
 

0


Hello,

This has also happened in our instance. I need to get this resolved as quickly as possible.

Thank you,

1


image avatar

Shawna James

Community Product Feedback Specialist

Hi Ian, I have gone ahead and created a ticket on your behalf with our Advocacy team who can help you resolve this issue. Thank you for your patience! I am going to close this post for comment, please feel free to reach out to our team if you run into any more issues here!

0


Post is closed for comments.

Didn't find what you're looking for?

New post