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Set Country Codes permanent to "not US"
Posted Jun 05, 2023
Post Title:
Set Country Codes permanent to "not US"
Feature Request Summary:
Perhaps the topic is better off in the "Zendesk Ticketing" section, but the module is Talk.
Currently the country code for outgoing calls is fixed to US (+1). According to Zendesk support, this cannot be changed to a different value.
Since we are a company in Germany, this restriction is problematic for us, since we have to constantly remember to manually change the country code from +1 to +49, both when creating phone numbers in contacts and when dialing by hand.
The default country code should be able to be stored permanently, so that it only needs to be changed in exceptional cases.
Business impact of limitation or missing feature:
It costs a lot of time and therefore money, moreover, the error rate or the possible source of error is high here.
2
9 comments
Official
Sean Chuang
Update 1/17/24
Hello,
Thank you for your question. Unfortunately, this is not on the roadmap for 2024.
Sean
-----
Hello,
Thank you for your question. We are planning to make significant update to our call console starting in 2023 and one of the features we will improve is setting country code. Please bear with us as we go thru the development process; we will have a clearer timeline on where this specific feature improvement sits within the overall project in Q3.
Thanks,
Sean
0
Harriette Johnson
Hi,
We always require this feature as all our calls are outbound to the UK but the default is the US and we have to amend the country code for every outbound call which is costing us time / clicks / money etc. If you could set default on the line that'd be preferential.
1
Alastair Pashby
I also need to change the default country, is there any update on this?
0
Amelia
Yes, this is an issue for us as well. Is there an update on this?
0
Kristoffer Ravnås Vik
Currently needing the same option.
Any updates on this?
0
Danny Langeveld
On behalf of a swedish customer is really need this option? why not have the brand localization as default on this ?
0
Steven Hampson
We need this option as well - we are a global organisation with users in many countries, so ideally we need to let the users set a preference for default (or have it based on their profile). It might seem minor but it is a source of frustration when people are dialling out frequently. If we can't have user preferences, then we would like to at least set it to the most used (which it currently is not - our instance is a UK one but most of our staff are in the US).
0
Ferran Barneda
Hi Steven Hampson
Thanks for raising feedback!
We changed the default country code behaviour in the call console a few months ago. We hope you will like it!
Please see the below announcement:
https://support.zendesk.com/hc/en-us/articles/7390824073626-Announcing-general-improvements-to-the-Talk-call-console
Thanks,
Ferran
0
Steven Hampson
Ferran Barneda Hi Ferran - thanks for the response. Yes, I tried it and that does work. Great news, thanks for letting me know!
0