Prevent chat bot asks user's phone number for authenticated user


  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Abdur! Good question, since we do not explicitly call this out in our documentation. Unfortunately, the answer is no at this point, as we still do not have the functionality to pull in anything other than the external ID. There are updates being made to these areas though, so keep an eye out for announcements as we may add this down the line!


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