Contact access from ticket side bar

Hi,
You can get details for a user using the users API https://developer.zendesk.com/api-reference/ticketing/users/users/#show-user . To access that from the ticket sidebar location, you'd use the client.request method, like this:

const user_details = await client.request(`/api/v2/users/${contactId}.json`)

Then you can get the details you're looking for from that object.
Hope that helps,
Cheryl

Hi Cheryl,

Thanks for your reply. It works fine ! But I don't understand how. Can you please explain a bit that why no Authorization header was needed for this api request ?How it worked without any api token or any sort of authentication ?

Hi Himanshu! When making an API request to the same account that the ZAF app is installed in, and when using our `request()` method, we use the browser's session cookie for your instance as we document here.

As Greg says, requests made by client.request will use the existing Zendesk authentication, so you can call all Zendesk apis this way without having to specify a domain/subdomain or manage any authentication credentials. As you've seen, very handy!

Hi Greg and Cheryl,

Thanks for the clarification. This indeed is quite handy. However, now I am facing a little bit different issue related to the data in the response of the /users api. As shown below, you can see I have saved 3 contact numbers for the user :-

BUT when i am calling the /users api,  I am getting only 1 phone number in the json response :-

I need to know why is this happening , and Is there any way to get all the phone numbers of the contact ?

Thanks !

Himanshu Sehgal You may use Identities 
https://developer.zendesk.com/api-reference/ticketing/users/user_identities/

Hi Anton,

Thanks for the solution! Cheers!!