Recent searches

No recent searches

Segmenting categories by user segment

Answered
image avatar

Dan Dickerson

Posted Jun 13, 2023

I don't think this is possible, as I tried looking through KBs/community, but wanted to ask in case I was searching incorrectly.

We support customers across multiple brands. Within those brands, we want to be able to leverage guide to give a unique experience to customers based on their user segment (i.e. User Segment for Brand 1 should not see User Segment for Brand 2s KB articles, categories, or sections).

Is this achievable? 

0

1

1 comment

Date
    image avatar

    Neil

    Zendesk Customer Care

    Hey Dan,
     
    User segments are shared across all brands so this will not be possible. The restriction can only be defined by the following : tags, organizations, individual users, or a combination of all three. Tags must be on the user or an organization they belong to

    0

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post