let comment = "comment";

client.set('comment.text', comment);

let zendeskTextbox = document.getElementsByClassName('ck-content');

zendeskTextbox.scrollTop = zendeskTextbox.scrollHeight;

• Tipene Hughes

  • June 23, 2023 15:51

  Zendesk Developer Advocacy

  Hi VOC_운영,

  Thanks for reaching out!

  Would you mind sharing a screenshot of the problem you're encountering? I'd just like to get a better idea of the problem before we start looking in to solutions.

  Thanks!

  Tipene

• VOC_운영

  • June 26, 2023 01:37
  • Edited

  Hi! thanks for the answer.

  Unfortunately, due to our company policy, images cannot be uploaded, so I hope you understand with the picture below.

  ┌────┐
  │memo ↑│
  │memo ││
  │memo ││
  │memo ││
  │............ ││
  └────┘

  Now, if you enter a memo through the button we developed as shown in the picture above, the scroll is at the top and the bottom content is cut off.

  ┌────┐
  │.............││
  │memo ││
  │memo ││
  │memo ││
  │memo ↓│
  └────┘

  However, when a memo is entered, I want the scroll to go to the bottom and the last line memo to be seen.

   

  So I thought I could edit it using html tags like the body, but it didn't work out. 

  (I tried using a selector, and I also tried inserting a tag into a memo, but it failed.)

  I wonder if this is something I can edit, and if I can, I'd appreciate it if you could tell me how.

   

  Thank you.

  VOC_운영

   

• Tipene Hughes

  • July 10, 2023 17:51

  Zendesk Developer Advocacy

  Hey VOC_운영,
  
  Sorry for the delay ion getting back to you, and thanks for the detailed explanation!


  
  Unfortunately, it isn’t currently possible to programmatically scroll the editor directly using ZAF methods. Likewise, due to our CORS policy it isn’t possible to manipulate DOM elements from the app iframe. 


  
  I can absolutely see the benefit of having such a function though so I’d encourage you to create a post in our feedback pages so our product team will have the opportunity to take a look at the use case. Here’s a link to our feedback guidelines which will help get you started.
   
  Sorry I couldn’t be more help! If you have any questions, let me know.
   
  Tipene
  
• VOC_운영

  • July 10, 2023 23:38

  Hello,

  I'm sorry, but thanks for letting me know.

  Thanks for your answer.

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