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Option to add description to ticket fields
Posted Jun 20, 2023
Hi,
I believe many people would like to see an option to see a field description when you hover over a TICKET field.
Currently, this works for ORGANIZATION and USER fields, but not for the ticket fields, which is a pity, because we have to explain the field meaning to our agents and every time they forget, they have to find our documentation.
Ticket fields do not show any description when hovered over:
Customer field showing a description when hovered over:
I will be looking forward to this feature!
Kind regards,
Jiří Chovanec
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