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Proper Image Management Solution Needed

Completed


Posted Jul 12, 2023

Image management is the single-worst implemented feature in ZenDesk Guide, by far.

At minimum need:

  • Ability select multiple images to delete at once.  Right now its a minimum 3 click process for each and you have to do one at a time.
  • Ability to view a list of unused images (images not referenced by any article), and then ability to multi-select and delete them.  (If you're applying an image limit, you have to give customers the tools to manage the images properly.)

6

4

4 comments

And the ability to add alt text to images (or mark them as decorative) from within the media library. Please.

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Shawna James

Community Product Feedback Specialist

Hey all, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Katarzyna Karpinska

Zendesk Product Manager

Hi Mark Levenstein

Hope you already figured out that it's possible now to bulk delete the images, and since this week you can also filter them by used/not used, which should speed up your process.

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Katarzyna Karpinska We have tried it (and also did some testing) and it is really great. Thank you!

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