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Sending a CSAT via SMS



Posted Jul 12, 2023

We need to get the CSAT survey for both SMS tickets and Zendesk talk (sent via SMS). However, when we send the link or the placeholder in the text message it becomes a 'plain text' which requires sign-in to the users.  If you can please add an easier CSAT feature. Thank you.


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Does anyone have an update here? Thanks!

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