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Again, STOP making unnecessary UI changes! New Agent Workspace is useless, comment box eats half of my screen!



Posted Jul 16, 2023

As I was forced to switch to the new Agent Workplace, I find it totally useless!

 

The fact that the comment box is now FIXED at the bottom makes browsing the ticket history virtually impossible. I am losing so much valuable screen space as half of it goes to the comment box.

 

Why do you guys at Zendesk keep reinventing the wheel? You had a great product for a long time, but lately during past 12 months, you've made it worse and more difficult to use.


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Totally agree. Why do you fix something that isn't broken? Ridicoulous!

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Chat button on the left side is covering the 'Macro' field in the new agent workspace. It's like these guys are not capable of doing proper QA before releasing the new product.

 

Not to mention flickering issue with the dropdown list of a ticket field.

 

https://www.dropbox.com/scl/fi/6odx553dgfqo0n8bzd5zm/VID_20230717_175735.mp4?rlkey=yp996b6iajld84283yon6zaop&dl=0

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image avatar

Brett Bowser

Zendesk Community Manager

Hey Damir and Craig, appreciate you sharing your concerns with us! I would recommend cross-posting your feedback in our existing thread here which is actively being monitored by our Agent Workspace product managers: Agent Workspace Feedback

Damir Lukic regarding the issue with the flickering, that sounds like a potential bug so I would encourage you to reach out to our Customer Care team using the steps mentioned in this article: Contacting Zendesk Customer Support

Cheers!

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