ChatGPT for private knowledge

Hi Victoria,

I would highly recommend looking into Claude AI, I've had great success using this for surface-level analytics of data like user reviews and interactions with names and private info removed. However, its training is strictly based on public domain information in order to provide responses.

I've found that Claude AI works much better than Chat GPT for more personable responses and can ingest a much larger dataset than GPT (I believe up to 50k words). Which, if you were trying to leverage more internal info that doesn't contain sensitive info, you can copy and paste that internal article or info into Claude, and prompt the AI to analyze or respond piggybacking what you pasted.

You might also want to explore their customized enterprise AI tools so that your own teams have access to vetted and trained info on your own knowledge bases in a controlled, secure environment. That way they could leverage your private content to better assist employees and customers, with proper data permissions and privacy protections as assessed by your internal IT. 

Feel free to send me a message if you want more info about my experiences!

Hi Victoria, 

Currently not in use, but I am in contact with several professional partners. The internal usage is a really interesting project and I am also interested. Please contact the following partners:

ultimate.ai

leafworks.de

Regards, Stephan

Hey Victoria Thrash,

Yext has a product built exactly for this use case:
https://www.yext.com/platform/chat

It even integrates with Zendesk!

Cheers,

Brandon

Zapier has a new chatbot currently built into their product "Interfaces" but plan to have to split off into a separate product offering soon. You can provide it with a custom data source to reference and return information from. You can find out more information about it at Zapier Interfaces | beta

Hi Victoria,

another solution would be 

https://www.askstylo.com/

Integrated with Zendesk and apparently uses the help center as a knowledge base, as well as add custom knowledge. Have not tried it myself.
Cheers, Jan

Hi Victoria,

another solution is: https://factbranch.com/blog/2023/how-to-use-chatgpt-in-zendesk/

Please take a look, hope it will help you :)

Thanks