Unavailability of layouts

3 Comments

  • Paul Von
    Zendesk Product Manager

    Thank you for submitting this bug report! The team is investigating the matter and we'll revert once we've identified the issue and solution.

    Is this error still showing when you visit the Layouts page in Admin Center?

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  • Max Nason

    Paul Von Yes the error still persists 

    0
  • Paul Von
    Zendesk Product Manager

    The team is requesting if you may please submit a bug report to Zendesk Support and attach a HAR file. That would help us better troubleshoot the issue. 

    To confirm, does the error message show up on the Layouts main page where all your layouts are listed, or is it when you click into the Zendesk standard layout?

    Here's instructions on how to download a HAR file from your instance in case you are unfamiliar: https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting

    Thank you!

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