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Use "Numbers" field between Ticket & Organization in order to Substract a result

Answered


Posted Jul 25, 2023

Hello Zendesk community,


I hope you are all doing well,

I searched for articles referring to this kind of need but was unable to, so I come here hoping anyone has an idea.

We have a "Number" field on Organization, that we will call "Available Vouchers"

I'm planning to set a Field on ticket, editable by agents, the name will be "Vouchers used".

I would like to know if this is possible (and how) to automatically have this behaviour :

- Whenever an agent fills the "Vouchers Used", we would like the number set up in it to be automatically reduced from the "Available Vouchers" field.

Example : 

- Organization ABC, "Available Vouchers" is equal to 10

- Ticket #12345 linked to Org ABC, my agent fills "Vouchers Used" to 3

--> I would like the Available Vouchers field to be automatically changed to 7 (10 - 3).

Is there anything I can do which would allow me to do such kind a thing ?

My main objective is to be able to pilot the number of vouchers used among tickets.
I know I could do it with "Explore", but maybe we could do it at an upper lever ?

 

Thanks in advance for your help everyone,

Have a great day !

Regards,


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1 comment

image avatar

Noly Maron Unson

Zendesk Customer Care

Hi Benjamin,

This use case is not natively possible within Zendesk. I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.

Thank you.

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