Recent searches


No recent searches

Trigger condition - Add (assignee) to 'Current user'

Answered


Posted Aug 03, 2023

In Trigger conditions 'Current user' has (agent), (end-user), and all agents listed by name.  When I want to create a trigger using condition 'current user' and I want the ticket assignee as the current user, I need to create a separate trigger for each agent.  If (assignee) was also an option, I could make a single trigger for this.


1

3

3 comments

Wouldn't this work?

1


That worked exactly as I wanted.  Thanks.

1


image avatar

Shawna James

Community Product Feedback Specialist

Hey Daniel, thank you so much for jumping in here and providing an answer to Ian. It is folks like yourself who make this community great. Thanks both!

1


Please sign in to leave a comment.

Didn't find what you're looking for?

New post