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akash kumar

Posted Aug 14, 2023

I have requirement like I have to create app such as , i have to create letter form in app .so in letter we have to use some variable  like name ,address , and in that variable we have to fetch data from ticket field data . basically I want to fetch ticket field data and store to some placeholder variable which will use in letter format, whenever agent will click on button the ticket data will fetch and pass to that variable and attech that letter to specific cutomer.

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    Dan Moore

    Hi Akash Kumar,

    A couple of things to get you started.

    1. Review this Page on Ticket Fields.  You can use the API Get to pull the data you need from a ticket Field, even identify the custom fields.  Ticket Fields | Zendesk Developer Docs
    2. To actually pull the data you need, Reference the specific Ticket API Tickets | Zendesk Developer Docs
    3. As an example, you can query the data for a ticket with Curl like this.
    curl https://{subdomain}.zendesk.com/api/v2/tickets/{ticket_id}.json \  -v -u {email_address}:{password}

    To test out these API's, Consider using the Zendesk provided Postman Tool. 

    Ticketing | Zendesk Developer Docs Postman

    Postman - Sign Up (getpostman.com)

    Please let me know if you need any assistance.

    Dan Moore | Daniel Moore | LinkedIn

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