I'd like to ask for the Community's help in case someone has run into this exact challenge.
We finished our trial several weeks ago and went with Support Professional. Have been unable to use Explore however as each time we try to launch it, it takes us to this screen where it tells us we're on Explore Lite in the top right corner and gives us different plan options (none of which are selectable). We still have a ticket open with Support and our Account Manager, but they're going in circles too. Had no problems using Explore during the trial.
Has anyone run into this screen in the past and if yes, how were you able to bypass it?
Thank you in Advance :)
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