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Custom Help Center Theme - Helpers

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Xavier

Posted Aug 22, 2023

Hello!

I have a question regarding the helpers for creating a custom zendesk help center theme.

I understand that I am able to create custom helpers, but would I be able to access the injected HTML code by a helper that is given by Zendesk by default. An example of this would be the {{request_form}} in new_request_page.hbs, or the {{form 'comment'}} in request.hbs.

I am curious to see if I am able to add, edit, or remove parts of the injected HTML code to suit my own needs. Or would I have to create a custom helper to accomplish this?

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    Hiedi Kysther

    Zendesk Customer Care

    Hi Xavier, 

    Absolutely! You can customize your Help Center theme. However, please note that Custom themes are not supported by Zendesk and are not automatically updated when new features are released. 

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    Teison Edwards

    How are you able to add custom helpers? 

    I need to build one that can access the “category” object from an article template, but it's out of scope for the page. ../sections won't work either. 

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