Is there a way to identify number of agents worked / involved per ticket(not just assigned) from Support Dataset

August 25, 2023 05:47

I am looking to find out Avg. number of agents involved in resolving each ticket. Is there a simple way using Support Dataset in ZD Explore to query this avg.agent / ticket or the Dcount of agents for each ticket.

Thanks,

Krishna

1 Comments

Karen Hynes
- August 25, 2023 08:26
Zendesk Product Manager
Hi Krishna,

This space is for posts relating to the Agent state and activity EAP in Explore. To get more visibility on your post I would recommend moving it to the general Explore space within the community, linked here.

Thanks,

Karen

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