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Is it possible to hide some Ticket fields from administrators or agents
Answered
Posted Aug 30, 2023
I hope that a field input by the end user can only be seen by some people, or is read-only and to the agent, or preferably not visible to all people, and only the API can obtain it. Is this achievable
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3 comments
Mark Leci
Yes you can do this - Zendesk has a 'Ticket Field Manager' which allows you to hide certain fields or make them read only regardless of whether the end user can see them or not.
https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/?help_widget=true
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qiang huang
Thank you very much. This has been very helpful to me. Also, is there any other application that can control the fields that end users see
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Mark Leci
qiang huang I'm not aware of anything else, if you are looking for something different you may want to search the marketplace. The Ticket Field Manager app is made by Zendesk so I think it's the best option.
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