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Add content block in bulk to previously created articles

Answered


Posted Aug 30, 2023

Looking to add a content block to a large number of previously created articles. Wondering if there is any way to accomplish this, rather than going into each article and add the content block. Or if there is anything in the roadmap to do something similar? 


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Kai

Zendesk Customer Care

Hi Scot,
 
Adding content blocks in bulk to previously created articles in Zendesk Guide involves several steps. Here's a general guide:
 
  1. Access Zendesk Guide:
    • Log in to your Zendesk Guide account as an administrator.
  2. Navigate to Knowledge Base:
    • Go to the "Knowledge Base" or "Guide" section, where your articles are located.
  3. Select Articles:
    • Choose the articles to which you want to add content blocks. You can select multiple articles at once.
  4. Edit Articles:
    • Edit the selected articles. This typically involves opening each article in an editing interface.
  5. Insert Content Blocks:
    • Within the editing interface, add the content blocks where you want them in each article. You can use Zendesk's editor tools to insert the content blocks.
  6. Save Changes:
    • Save your changes for each article.
  7. Review and Publish:
    • Review the articles to ensure the content blocks are correctly placed and displayed. Make any necessary adjustments.
  8. Publish Changes:
    • Publish the edited articles to make the changes visible to users.

Please note that the specific steps and options may vary depending on your Zendesk Guide setup and the version you're using. Zendesk's documentation and support resources can provide more detailed and version-specific guidance.
 
By following these general steps, you can add content blocks in bulk to previously created articles in Zendesk Guide, making it easier to update and enhance your knowledge base.

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Hey Kai,

These steps do not seem like they will be adding a content block in bulk. The process looks to have you add a content block one by one to each article rather than multiple articles at once. Is there no way to add a single content block to multiple articles without having to edit each individual article? Trying to avoid having to edit hundreds of created articles.

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Jupete Manitas

Zendesk Customer Care

Hello Jacob, our apologies for the confusion but at the moment there is no functionality yet to add content block to multiple articles. Content blocks are article specific within the interface, and since there's no API endpoint yet we need to enable content blocks for each article you want to use then pick the content block you want to use. We have found a similar request and you can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
 
 
Thank you!

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