Zendesk losing incoming emails


  • Devan La Spisa
    Zendesk Community Manager

    Hey Steve Logan,

    I'm sorry for the delay in resolving this critical issue. I've looked into your ticket, and one of our Support Specialists requested more information so they can share steps to fix this problem. Once you reply, they can help you with a solution.

  • Steve Logan

    @devan - I'm not sure what you're referring to? I received one email response basically saying that Cloudflare changed their spam filtering and there's nothing we can do about it. No settings were mentioned, no troubleshooting was done and yet today 90% of our tickets are still going to suppressed.


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