Notify agents of changes on a ticket using the Messaging updates bell icon via API
AnsweredHello!
I am building a client-side support app with ZafClient and React. From the app I make changes on tickets, like adding comments using client.invoke("ticket.sendMessage") for chat tickets.
Is there a way to notify the agents of these changes? Can I add "Messaging updates"(the bell icon in the top bar) via an API? Or add a notification on the ticket tab if it is inactive?
Thank you!
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Take a look at the notification action. It may suit your needs.
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Hello Ahmed!
Thank you for you answer. This is indeed helpful :)
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