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Changes - Field Names is not working for me

Answered
image avatar

Raymond

Posted Sep 18, 2023

Hello,

I am writing this post because I am doing the Zend Explore Free Training for my job. I am stuck in the exercise for creating a calculated metric. I keep getting an error that the format is incorrect. I made sure to type it out just in case  I was pasting invisible characters. 

 

I was reviewing the previous forum post and I did not notice any similar issue.

Thanks for the help in advance.

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    Amie Brennan

    Hey Raymond

    Could you copy and paste the metric from your screenshot here so we can help you troubleshoot it a little more quickly? I'll be happy to take a squizz in my own account for you and help get it working. :)

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    Raymond

    Hi Amie,

    Thanks for reaching out. However, there is no metric -- I am unable to create it. Do you want me to post the formula that I am trying to use to create the metric?

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    Elaine

    Zendesk Customer Care

    Hi Raymond,

    I'm curious if you're using the Updates History dataset because these metrics are exclusively available in the Updates History dataset. Additionally, you might consider changing "Changes - Field Names" to "Changes - Field Name" since that is the name of the default metric.

     


     

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