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Updating tickets on behalf of unverified emails
Posted Sep 19, 2023
I'm using the Request API to submit new comments on a ticket on behalf of the original ticket creator. Tickets are automatically generated through a checkout process requiring payment with an account so from our perspective the emails are verified.
We are using the OAuth process to generate a token for an admin user with the impersonate scope.
Data being sent is as below:
https://cleansed.zendesk.com/api/v2/requests/{ticket Id}
-d {"request":{"comment":{"type":"Comment","body":"Testing, please ignore"}}}
-h "X-On-Behalf-Of: "{Zendesk User ID}"
-h "Bearer" : "{OAuth Token}"
The response we are getting is
{ "error": { "title": "Forbidden", "message": "Unverified email address" } }
I even tried using the User API to set the verified flag to true, then wait 10 seconds before running the Requests API process.
The same request to a ticket with a verified email in Zendesk does work (although it sends the email to the ticket creator, not the ticket steward).
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1 comment
成茂優季
I'm experiencing the exact same issue. Even though the official documentation states that the user's email address does not need to be verified, a 403 error is returned if the email address is not verified. Does anyone know of a solution?
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