Recent searches


No recent searches

Bot Flowbuilder: Upload file



Posted Sep 26, 2023

Feature Request Summary: 

Possibility to insert a step which request the upload of a file and make it easily accessible for creating a ticket.

Description/Use Cases: 

Example file is needed and after going through the bot flow a ticket should be opened with said file attached. 

Business impact of limitation or missing feature:

It limits the ability of the bot to handle scenarios where a upload with following ticket creation is needed. For example right now it is only possible to create a ticket via API call from the bot flow then instruct to upload a file in the bot flow and trigger on ticket creation to check with SunCo for the attachment. Or paste a link to Help Center Forms in the Bot conversation and there the Upload field is optional.

Other necessary information or resources:

-


11

7

7 comments

image avatar

Shawna James

Community Product Feedback Specialist

Hi Tim, thank you for providing us with your feedback. We appreciate your engagement with our community and helping us understand how the product can be improved. This has been logged for our PM team to review. For others who may be interested in this feature, please show you support with the upvote function or by sharing your use case in the comments. Thank you again!

0


image avatar

Daniel Aron

Zendesk Product Manager

Hi Tim Leder thanks for your feedback. Can you share an example of the kind of file you need your customers to upload?What information does it contain? I'm wondering if there's another way the bot could capture this info.

0


Hi Daniel Aron  :) For example .eml files since in some scenarios we need a full original unaltered mail for further investigation (e.g. only the header of the email or processing logs would not be enough). 

0


In our case, we need screenshots images or pdf files to be attached of the invoices our customers receive

2


We require format specifications and images to be uploaded for a certain type of enquiry/request

2


image avatar

MariS

Zendesk Luminary

+1 for screenshots, PDFs, but mainly images like receipts, etc. 

0


really needed for order screenshots

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post