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Bot Flowbuilder: Upload file
Posted Sep 26, 2023
Feature Request Summary:
Possibility to insert a step which request the upload of a file and make it easily accessible for creating a ticket.
Description/Use Cases:
Example file is needed and after going through the bot flow a ticket should be opened with said file attached.
Business impact of limitation or missing feature:
It limits the ability of the bot to handle scenarios where a upload with following ticket creation is needed. For example right now it is only possible to create a ticket via API call from the bot flow then instruct to upload a file in the bot flow and trigger on ticket creation to check with SunCo for the attachment. Or paste a link to Help Center Forms in the Bot conversation and there the Upload field is optional.
Other necessary information or resources:
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7 comments
Shawna James
0
Daniel Aron
Hi Tim Leder thanks for your feedback. Can you share an example of the kind of file you need your customers to upload?What information does it contain? I'm wondering if there's another way the bot could capture this info.
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Tim Leder
Hi Daniel Aron :) For example .eml files since in some scenarios we need a full original unaltered mail for further investigation (e.g. only the header of the email or processing logs would not be enough).
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Sai Karri
In our case, we need screenshots images or pdf files to be attached of the invoices our customers receive
2
Richard Tudge
We require format specifications and images to be uploaded for a certain type of enquiry/request
2
MariS
+1 for screenshots, PDFs, but mainly images like receipts, etc.
0
Vahe Khumaryan
really needed for order screenshots
0