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Mark text as "Note" or "Tip"
Planned
Posted Oct 04, 2023
When writing an article in Zendesk Guide, it can sometimes be useful to format some text as being an important note, or a tip to the reader. This is even used in your own Zendesk documentation.
On a technical level, this is done by adding a "note" or "note tip" class to the HTML element. This element is then styled by the Zendesk stylesheet to look different than normal text.
It would be great if there was a "note" and "tip" option in the text toolbar, just like how I can add a bullet list or mark text as bold.
This saves a lot of time, not having to manually edit the HTML of every article, in order to mark something as a note or tip.
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5 comments
Rafaella Braconi
or a warning😀
1
Benjamin Dahlerup
Rafaella, yes exactly. The fact that I don't even know how many type of CSS blocks Zendesk has, kinda illustrates the problem :D
2
Shawna James
For future reference, I want to point you in the direction of our product feedback template which has been designed by community members and PM's to help users provide as detailed feedback as possible so that our teams can understand and highlight the most important aspects of your product feature request. There is no need to reformat your post now, but I did want to make sure you were aware for future posts here!
For others who may be interested in this feature request, please show your support by upvoting the post or adding your specific use case in the comments. Thank you again for taking the time to provide us with your feedback!
2
Katarzyna Karpinska
Hey Benjamin Dahlerup, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
This feature request has been accepted and is on our roadmap. Per our Community Guidelines that we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.
Thank you again for your feedback and for being a valuable customer with Zendesk.
0
Victor Millette
I just created a suggestion for better DIV creation in the editor that could help with this.
https://support.zendesk.com/hc/en-us/community/posts/7625107339418-Improved-DIV-creation-in-the-Guide-article-editor
The suggestion is to add a div tool to the toolbar that allows you to give it a new class or assign existing ones. This way, it's relatively easy for most users to set their content in custom boxes, like Tips, Notes, and Warnings, and create any custom content.
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