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Sandbox Question

Answered


Posted Oct 09, 2023

If we choose the Metadata Sandbox are end users still copied over?

Do we have the ability to create end users in the Sandbox?


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Christine

Zendesk Engineering

Hi Cassandra,

User emails will be invalidated before being added to the sandbox instance by the use of the @example.com domain. This is to prevent emails from being inadvertently sent to your users. This includes both agents and end-users.  An administrator can reverse the invalid emails for testing by editing the users' email addresses.

Yes, you can create end-users in a Sandbox environment.

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