What we are doing
Zendesk has an IP address restriction setting that I can use to restrict user access.
What we feel uncomfortable with...
But if I turn this setting on, all agents will have restricted access. This is an excessive access restriction and causes access inconvenience to agents.
What I want
The setting I want, and according to Korea's personal information protection laws, is "Restrict access to admin." According to the Personal Information Protection Act of the Republic of Korea, administrators are “personal information processors” and their access needs to be restricted.
(Administrators should not access the agent UI - which may contain personal information - from anywhere.)
However, I am forced to use IP address restrictions to satisfy this law. I would like the functionality to be granular so that IP address restrictions may or may not be set per custom role on the agent.
If that happens, I hope to set access restrictions for administrators and turn off access restrictions for regular agents so that agents can use Zendesk more conveniently than they do now.
I look forward to positive feedback from your team.
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