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Triggers based on requester

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温良

Posted Oct 20, 2023

We'd like to be able to create triggers based on requester.

Use-case: When an end-user opens multiple tickets, a trigger detects their actions and adds the 'duplicate_request' tag to each of them. This prevents all other triggers and automations from firing, ensuring that end-users don't receive repetitive automated replies.

I believe this is an acceptable alternative to not having a built-in auto-merge option. 

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    Shawna James

    Community Product Feedback Specialist

    Hey 温良, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again!

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